A Government of Telangana Undertaking
Beware of fraud calls. HMWSSB officials will NEVER ask for OTP, bank details or payments over phone calls. For any complaints dial our 24×7 helpline 155313.
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Pay Your Bill
Clean water for Hyderabad homes

Pay Your Water Bill

Quick & Secure

Pay in three simple steps

  1. 1

    Enter your CAN number

    Your 9-digit Customer Account Number is printed on every water bill.

  2. 2

    Verify your bill details

    Confirm the consumer name, billing period and amount due.

  3. 3

    Complete payment securely

    Pay by debit/credit card or net banking on the BillDesk gateway.

Check & pay your bill

You will be redirected to the official payment portal

Payments are processed through the secure 128-bit BillDesk gateway. HMWSSB never asks for OTP or PIN over calls.

Choose What Suits You

Payment modes

Online Portal (BillDesk)

Pay instantly with debit card, credit card or net banking through the secure BillDesk gateway on the official portal.

Continue

HMWSSB Mobile App

Download the HMWSSB Citizen Services app to view bills, pay by card and track receipts from your phone.

Continue

NEFT / RTGS

Bulk and institutional consumers can remit through NEFT/RTGS and download the acknowledgement receipt online.

Continue

MeeSeva / TS Online Centers

Pay in person at any MeeSeva or Telangana Online center across the metropolitan region with your CAN number.

Continue

Self Service

Bills & receipts

Download your latest bill, payment receipts and full billing history any time — no login required, just your CAN.

Download BillLatest Payment ReceiptBill HistoryConnection Charges Receipt

Need Help?

Frequently asked questions

Where do I find my CAN number?

Your Customer Account Number (CAN) is a 9-digit number printed on the top of every water bill and payment receipt. Keep it handy for all online services.

My payment was debited but the receipt is not showing. What should I do?

Please do not pay again. The portal receives confirmation from the bank within 2 working days. After that, verify the payment under Download Latest Payment Receipt.

Is the online payment gateway secure?

Yes. All transactions are processed through BillDesk over a secure 128-bit HTTPS connection. HMWSSB never asks for OTPs or card PINs over phone calls.

Can I pay my bill in instalments or after the due date?

Bills paid after the due date attract a late fee as per the prevailing tariff order. For disputes, register a billing grievance online or dial 155313.

Still facing an issue with your bill?

Register a billing dispute online or call our 24×7 customer care. HMWSSB officials will never ask for OTP or bank details.

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